Refund policy

Effective Date: 18 August 2026
Last Updated: 18 August 2026

At Snap Origins, our products are personalised and made specifically according to the customer's selected options and submitted photographs.

Because personalised products are made specifically for an individual order, returns or refunds are generally not available simply because a customer changes their mind or no longer wants the product.

This policy does not exclude or limit any consumer rights or remedies that cannot lawfully be excluded under applicable Botswana law.

1. Damaged or Defective Products

If your order arrives damaged or has a manufacturing defect, please contact us as soon as reasonably possible after delivery.

Please provide:

Your order number;
A description of the problem; and
Clear photographs showing the damage or defect.

We will assess the issue and, where appropriate, provide a suitable remedy in accordance with applicable law and the circumstances of the order.

2. Incorrect Customer Information

Customers are responsible for checking the information they provide before submitting an order, including:

Photograph selection;
Quantity;
Product options;
Delivery information; and
Other information submitted during checkout.

If a product is produced correctly according to the information supplied by the customer but that information was incorrect, we may not be able to provide a refund or replacement.

3. Incorrect or Missing Photographs

Customers are responsible for providing the correct photographs required for their order.

If we have not yet started production and a customer contacts us promptly, we will make reasonable efforts to assist with corrections where possible.

Once production has begun, changes may no longer be possible.

4. Order Changes and Cancellations

Customers should contact us as soon as possible if they need to change or cancel an order.

Because our products are personalised and may enter production shortly after an order is received, we cannot guarantee that a cancellation or change will be possible.

If production has already started, cancellation may not be possible.