Privacy policy

Effective Date: 18 August 2026
Last Updated: 18 August 2026

Snap Origins (Pty) Ltd ("Snap Origins", "we", "us" or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit or use our website, place an order, communicate with us, or otherwise use our services.

This policy is intended to provide transparency regarding our handling of personal data and to support compliance with applicable data-protection requirements in Botswana, including the Data Protection Act, 2024.

1. Who We Are

Snap Origins (Pty) Ltd is the business responsible for the processing of personal data collected through our website and services.

Website: https://snaporigins.com

Privacy enquiries: snaporiginsshop@gmail.com

Where applicable, references to "Snap Origins", "we", "us" and "our" in this policy mean Snap Origins (Pty) Ltd.

2. Personal Data We Collect

Depending on how you use our website and services, we may collect:

Information you provide to us

  • Name and surname

  • Email address

  • Telephone number

  • Billing and delivery address

  • Order details

  • Information provided when contacting customer support

  • Information necessary to process your order

Customer photographs

For custom photo products, you may upload photographs that you want us to use to manufacture your order.

Photographs are treated as personal data where they identify or can reasonably identify an individual.

We use customer-uploaded photographs primarily for the purpose of producing and fulfilling the customer's order.

Customers should only upload photographs that they are authorised to provide to us.

Technical information

When you use our website, certain technical information may be collected automatically, including information relating to your device, browser, IP address, website activity, cookies and similar technologies.

3. Why We Collect and Use Personal Data

We process personal data only for purposes connected with operating our business and providing our services.

These purposes may include:

  • Processing and fulfilling orders

  • Producing personalised products

  • Processing customer-uploaded photographs for order fulfilment

  • Processing payments

  • Arranging delivery

  • Communicating with customers about their orders

  • Responding to enquiries and complaints

  • Providing customer support

  • Maintaining and securing our website

  • Preventing fraud, misuse and unauthorised activity

  • Maintaining appropriate business, accounting and legal records

  • Complying with applicable legal obligations

  • Improving our services and website where permitted by law

We do not collect personal data for purposes unrelated to the services we provide.

4. Lawful Basis for Processing

Depending on the circumstances, we process personal data where processing is necessary to:

  • Perform or take steps at the customer's request before entering into a contract;

  • Fulfil an order or provide a service requested by the customer;

  • Comply with a legal obligation;

  • Protect our website, business, customers and systems;

  • Pursue a legitimate business purpose where permitted by applicable law; or

  • Obtain consent where consent is required.

Where processing relies on consent, the individual may withdraw that consent where permitted by law.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

5. Customer Photographs

Customer photographs are collected because they are necessary for us to manufacture custom photo products.

We do not need to use customer photographs for advertising simply because a customer has uploaded them for an order.

Unless we have an appropriate legal basis or permission to do otherwise, customer photographs will not be used for unrelated promotional purposes.

We may need to provide access to photographs to service providers that technically assist us in receiving, storing, transferring or processing customer uploads. Such providers may process personal data only as necessary to provide their services.

We take reasonable steps to restrict access to customer photographs to persons or service providers who need access for legitimate business purposes.

6. Payment Information

Payments may be processed by third-party payment providers.

Where a third-party payment provider processes your payment, that provider may collect and process payment information according to its own privacy policy and security requirements.

Snap Origins does not require customers to provide complete payment-card information directly to us where payment is handled by a third-party payment provider.

7. Service Providers

We may use third-party service providers to operate our business and fulfil orders.

These may include providers responsible for:

  • Ecommerce and website hosting

  • Customer photo uploads

  • Payment processing

  • Order fulfilment

  • Delivery and courier services

  • Email and customer communications

  • Website security

  • Analytics and website functionality

We only disclose personal data to service providers where reasonably necessary for the relevant service or where otherwise permitted by law.

8. International Processing

Some service providers used to operate our website or fulfil orders may process personal data outside Botswana.

Where personal data is transferred or processed outside Botswana, we will take reasonable steps to ensure that applicable legal requirements and appropriate safeguards are considered.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, accounting, legal obligations, dispute resolution and legitimate business requirements.

Customer photographs are retained only for as long as reasonably necessary to fulfil the relevant order and for any legitimate operational, legal or dispute-resolution requirement.

Where photographs are no longer required, we will take reasonable steps to delete or securely dispose of them in accordance with our internal procedures and the capabilities of the systems and service providers we use.

10. Marketing

We may communicate with customers about their orders and services they have requested.

Where marketing communications require consent, we will seek the appropriate consent.

We will not treat the uploading of a photograph for a custom order as automatic permission to use that photograph for advertising or promotional purposes.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Operate essential website functions;

  • Remember preferences;

  • Maintain shopping-cart functionality;

  • Understand website usage;

  • Improve website performance; and

  • Support other website functions where applicable.

Some cookies may be provided by third-party service providers used by our ecommerce platform.

Customers may be able to control certain cookies through their browser or device settings.

12. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include:

  • Access controls;

  • Restricted access to customer information;

  • Secure website connections;

  • Appropriate account-security practices;

  • Use of reputable service providers; and

  • Secure disposal or deletion of information when it is no longer required.

No internet-based system can be guaranteed to be completely secure. However, we take reasonable measures appropriate to the nature of the information we process.

13. Personal Data Breaches

If we become aware of a personal-data breach, we will assess the incident and take appropriate steps required under applicable law, including measures to contain, investigate and mitigate the breach and make any required notifications.

14. Your Data Protection Rights

Subject to applicable law and any applicable limitations, you may have rights relating to your personal data, including the right to:

  • Request access to personal data we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion or erasure where legally applicable;

  • Object to certain processing;

  • Request restriction of processing where applicable;

  • Withdraw consent where processing is based on consent; and

  • Exercise other rights provided under applicable data-protection law.

15. How to Exercise Your Rights

To make a privacy or data-protection request, contact us using:

Email: snaporiginsshop@gmail.com

We may request sufficient information to verify your identity before processing a request.

We will handle requests within the timeframes and subject to the requirements and limitations prescribed by applicable law.

16. Children's Information

Our services are intended to be used by customers who are legally able to enter into transactions.

Customers should not upload photographs or provide personal data belonging to another person unless they are authorised to do so.

Where an order contains photographs of children or other individuals, the person placing the order is responsible for ensuring that they have the appropriate authority to provide those photographs for the purpose of fulfilling the order.

17. Data Sharing and Disclosure

We do not sell customers' personal data.

We may disclose personal data where necessary to:

  • Fulfil an order;

  • Process a payment;

  • Deliver an order;

  • Operate our website;

  • Provide customer support;

  • Protect our business and customers;

  • Comply with legal requirements; or

  • Exercise or defend legal rights.

18. Changes to This Privacy Policy

We may update this Privacy Policy when our business, services, technology or legal requirements change.

The latest version will be published on our website with the applicable update date.

19. Contact Us

If you have questions about this Privacy Policy, our handling of personal data, or wish to exercise a data-protection right, contact:

Snap Origins (Pty) Ltd
Email: snaporiginsshop@gmail.com
Website: https://snaporigins.com

20. Complaints

If you believe that your personal data has been processed unlawfully or that your privacy rights have not been properly addressed, please contact us first so that we can investigate and respond.

You may also have the right to lodge a complaint with Botswana's Information and Data Protection Commission or another competent authority under applicable law.